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Elements and Performance Criteria

1. Work in accordance with organisation’s agreements and legislative requirements
   • Identify organisation’s business goals, ethics, products and environmental services relevant to role
2. Follow environmental management requirements, including sustainable energy principles and work practices relevant to role
3. Read and follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines
4. Read and follow work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided
5. Provide environmental technical services
   • Identify workplace roles and responsibilities of personnel working within the environmental function
6. Identify typical tasks and calendar of events in work area
7. Recognise and locate the equipment and resources required for everyday work
8. Read and follow work instructions to perform environmental technical tasks correctly, safely and efficiently
9. Seek clarification on work instructions
10. Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures
11. Organise daily work efficiently
    • Assess and prioritise workload according to level of responsibility
12. Advise supervisor if additional resources or support are required to improve performance
13. Undertake duties in a positive manner to enhance workplace cooperation and efficiency
14. Communicate and liaise effectively with customers, contractors and stakeholders
    • Listen actively and use appropriate language when communicating with other people
15. Respond appropriately to verbal and written messages
16. Record and convey information so that it is clearly understood
17. Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities
18. Resolve conflict through meaningful negotiation and compromise
19. Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action
20. Adhere to site agreements and protocols to maintain credibility and trust
21. Accept responsibility for quality of own work
    • Monitor and adjust work practices to ensure that the quality of outputs is maintained
22. Identify and report opportunities for improvements in procedures, processes and equipment in work area
23. Identify own learning needs
    • Identify career options and training opportunities in the organisation
24. Consult appropriate personnel to identify own learning needs for future work requirements and career options